ProQual Level 4 NVQ Diploma in Management
The ProQual Level 4 NVQ Diploma in Management is a globally recognized qualification designed to empower aspiring and current managers with the skills needed to excel in leadership and organizational success. This prestigious diploma provides a comprehensive framework for developing practical management expertise, focusing on decision‑making, resource planning, performance management, and effective team leadership.
Tailored for supervisors, team leaders, and middle managers, the course emphasizes real workplace application through competency‑based assessments, ensuring learners gain hands‑on experience that directly enhances career progression. By aligning with National Occupational Standards, the qualification equips professionals with the confidence to handle complex challenges, drive productivity, and inspire teams across diverse industries.
Whether you are seeking to step into a managerial role or strengthen your existing leadership capabilities, the ProQual Level 4 NVQ Diploma in Management offers a pathway to professional growth and recognition. With its practical approach and international credibility, this diploma not only boosts employability but also positions you as a valuable asset in today’s competitive business environment.
Investing in this qualification means investing in your future as a skilled, confident, and effective manager ready to lead with impact.
Overview
Certifying Body
ProQual
Course Duration
6-12 Months
Evaluation
Assignments Based
Study Units
53-Units
Learning Mood
Online
Qualification Structure
ProQual Level 4 NVQ Diploma in Management;
Candidates must achieve a minimum of 53 credits: 17 credits from the Mandatory Units,and remaining From the Optional Units.
Mandatory Unit
- Provide leadership and management
- Develop and implement an operational plan
- Develop working relationships with stakeholders
- Manage personal and professional development
Optional Units
- Develop and maintain professional networks
- Encourage learning and development
- Initiate and implement operational change
- Discipline and grievance management
- Manage a tendering process
- Manage physical resources
- Prepare for and support quality audits
- Conduct quality audits
- Manage a budget
- Manage a project
- Manage business risk
- Manage knowledge in an organisation
- Manage redundancy and redeployment
- Promote equality, diversity and inclusion in the workplace
- Manage team performance
- Manage individuals’ performance
- Manage individuals’ development in the workplace
- Chair and lead meetings
- Manage conflict within a team
- Procure products and/or services
- Implement and maintain business continuity plans and processes
- Collaborate with other departments
- Support remote or virtual teams
- Contribute to the development of a strategic plan
- Design business processes
- Develop and manage collaborative relationships with other
organisations - Optimise the use of technology
- Manage product and/or service development
- Encourage innovation
- Manage the impact of work activities on the environment
- Recruitment, selection and induction practices
- Manage health and safety in own area of responsibility
- Contribute to the design and development of an information system
- Manage information systems
- Manage events
- Review the quality of customer service
- Contribute to the improvement of business performance
- Negotiate in a business environment
- Resolve customers’ problems
- Resolve customers’ complaints
- Analyse competitor activity
- Developing sales proposals
- Prioritising information for sales planning
- Manage customer service operations
Upon completing the ProQual Level 4 NVQ Diploma in Management, learners will be able to:
Provide leadership and management
- Understand the principles supporting leadership and management
- Be able to engage and inspire stakeholders and colleagues
- Be able to deliver results
Develop and implement an operational plan
- Understand the principles of operational planning
- Be able to develop an operational plan
- Be able to implement an operational plan
- Be able to evaluate the effectiveness of an operational plan
Develop working relationships with stakeholders
- Understand working relationships with stakeholders
- Be able to determine the scope for collaboration with stakeholders
- Be able to develop productive working relationships with stakeholders
- Be able to evaluate relationships with stakeholders
Manage personal and professional development
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
Develop and maintain professional networks
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
Encourage learning and development
- Understand the principles of learning and development
- Be able to support individuals’ learning and development
- Be able to evaluate individuals’ learning and development
Initiate and implement operational change
- Understand the implementation of operational change
- Be able to plan for operational change
- Be able to manage operational change
- Be able to evaluate the effectiveness of operational change
Discipline and grievance management
- Understand the principles supporting the management of discipline and grievance cases
- Be able to manage a disciplinary case
- Be able to manage a grievance
Manage a tendering process
- Be able to develop a tender specification
- Be able to manage a tendering exercise
- Be able to negotiate the award of contracts
Be able to negotiate the award of contracts
- Be able to identify the need for physical resources
- Be able to obtain physical resources
- Be able to manage the use of physical resources
Prepare for and support quality audits
- Understand the principles underpinning the management of quality
- Be able to prepare for quality audits
- Be able to support quality audits
Conduct quality audits
- Understand the principles underpinning the management of quality
- Be able to prepare to carry out quality audits
- Be able to conduct quality audits
Manage a budget
- Understand how to identify financial requirements
- Understand how to set budgets
- Be able to manage a budget
- Be able to evaluate the use of a budget
Manage a project
- Understand the management of a project
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
Manage business risk
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
Manage knowledge in an organization
- Understand the principles of knowledge management
- Be able to identify knowledge to be managed within an organization
- Be able to manage knowledge within an organization
Manage redundancy and redeployment
- Understand the management of redundancy
- Understand the principles of redeployment
- Be able to manage a redundancy
- Be able to manage the redeployment of staff
Promote equality, diversity and inclusion in the workplace
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Be able to support equality, diversity and inclusion in the workplace
Manage team performance
- Understand the management of team performance
- Be able to allocate and assure the quality of work
- Be able to manage communications within a team
Manage individuals’ performance
- Understand the management of underperformance in the workplace
- Be able to manage individuals’ performance in the workplace
Manage individuals’ development in the workplace
- Be able to carry out performance appraisals
- Be able to support the learning and development of individual team members
Chair and lead meetings
- Be able to prepare to lead meetings
- Be able to chair and lead meetings
- Be able to deal with post-meeting matters
Manage conflict within a team
- Understand the principles of conflict management
- Be able to reduce the potential for conflict within a team
- Be able to deal with conflict within a team
Procure products and/or services
- Be able to identify procurement requirements
- Be able to select suppliers
- Be able to buy products and/or services
Implement and maintain business continuity plans and processes
- Be able to plan for the implementation of business continuity plans and processes
- Be able to implement business continuity plans and processes
- Be able to maintain the fitness for purpose of on-going business continuity plans and processes
Collaborate with other departments
- Understand how to collaborate with other departments
- Be able to identify opportunities for collaboration with other departments
- Be able to collaborate with other departments
Support remote or virtual teams
- Be able to assess the support needed by remote or virtual teams
- Be able to support remote or virtual teams
Contribute to the development of a strategic plan
- Understand the principles of strategic planning
- Be able to analyse the factors affecting the development of strategic plans
- Be able to make a contribution to a strategic plan
Design business processes
- Understand techniques and tools that support the design of business processes
- Be able to develop business processes
- Be able to evaluate the effectiveness of business processes
Develop and manage collaborative relationships with other organisations
- Understand the principles of effective collaboration with other organisations
- Be able to identify external collaborative relationships to be developed
- Be able to collaborate with other organisations
Optimise the use of technology
- Understand the principles underpinning the optimisation of technology
- Be able to scope the use of technology
- Be able to optimise the use of technological solutions
- Be able to manage the use of technology
Manage product and/or service development
- Understand the development of new or improved products and/or services
- Be able to establish the need for new or improved products and/or services
- Be able to manage the development of new or improved products and/or services
Encourage innovation
- Be able to identify opportunities for innovation
- Be able to generate and test ideas for innovation and improvement
- Be able to implement innovative ideas and improvements
Manage the impact of work activities on the environment
- Understand how to support environmentally-friendly working practices
- Be able to organise work so as to minimise the impact on the environment
- Be able to manage the environmental impact of the use of resources
Recruitment, selection and induction practice
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Be able to recruit people into an organization
- Be able to select appropriate people for the role
- Be able to induct people into an organization
Manage Health and Safety in own area of responsibility
- Understand responsibilities and liabilities in relation to health and safety legislation
- Understand how to assess, monitor and minimise health and safety risks in own area of responsibility
- Be able to review health and safety policy in own area of responsibility
- Be able to communicate health and safety policy in own area of responsibility
- Be able to monitor health and safety in own area of responsibility
Contribute to the design and development of an information system
- Understand information system design requirements
- Be able to contribute to the specification of an information system
- Be able to recommend options for the development of an information system
Manage information systems
- Understand the management of information systems
- Be able to set up information system processes
- Be able to manage an information system
Manage events
- Understand the management of an event
- Be able to manage the planning of an event
- Be able to manage an event
- Be able to follow up an event
Review the quality of customer service
- Understand how to review the quality of customer service
- Be able to plan the measurement of customer service
- Be able to evaluate the quality of customer service
Review the quality of customer service
- Understand how to review the quality of customer service
- Be able to plan the measurement of customer service
- Be able to evaluate the quality of customer service
Contribute to the improvement of business performance
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Be able to solve problems in business
- Be able to contribute to the improvement of activities
Negotiate in a business environment
- Understand the principles underpinning negotiation
- Be able to prepare for business negotiations
- Be able to carry out business negotiations
Resolve customers’ problems
- Understand the monitoring and resolution of customers’ problems
- Be able to deal with customers’ problems
Resolve customers’ complaints
- Understand the monitoring and resolution of customers’ complaints
- Be able to deal with customers’ complaints
Analyse competitor activity
- Be able to identify competitor activity
- Be able to determine the nature of the threat posed by competitor activity
Developing sales proposals
- Understand how to write sales proposals
- Be able to develop sales proposals
- Be able to evaluate the proposal
Prioritising information for sales planning
- Understand sources and types of information that support sales
- Understand internal information that supports sales
- Be able to carry out a business audit of the internal and external sales environment
- Be able to use sales information to support the sales planning function
Manage customer service operations
- Understand the management of customer service operations
- Be able to plan customer service operations
- Be able to manage customer service operations
- Be able to prepare staff for the delivery of customer service
- Be able to measure customer service performance
Inspire Institute of Technologies is Approved Satellite Centre of ProQual
Entry Requirements
- Candidates must be 18 years of age or above at the time of registration.
- A Level 3 qualification (such as A-Levels, Level 3 Diploma, or equivalent) is recommended.
- Candidates should be currently working in a management or supervisory role.
- Learners must have sufficient English language skills to complete written assignments and workplace documentation.
What You Need to Know
The ProQual Level 4 NVQ Diploma in Management is ideal for supervisors, team leaders, and middle managers who want to strengthen their leadership and operational management skills. It is also suitable for professionals aspiring to step into managerial roles across diverse industries.
This qualification provides practical, competency‑based training that enhances decision‑making, performance management, and strategic planning. It equips learners with the tools to manage teams effectively and drive organizational success.
- Nationally and internationally recognized credential
- Competency‑based assessments rooted in real workplace scenarios
- Development of leadership, resource planning, and performance management skills
- Alignment with National Occupational Standards for Management and Leadership
Graduates can pursue roles such as operations manager, project manager, department head, or senior supervisor. The qualification enhances employability and opens doors to leadership positions across business, education, healthcare, and public services.
Learners can advance to higher‑level management qualifications, such as the ProQual Level 5 NVQ Diploma in Management and Leadership, or pursue specialized certifications in strategic leadership and organizational development.
Yes. The ProQual Level 4 NVQ Diploma in Management is globally recognised and accredited by Ofqual, making it a valuable credential for professionals seeking career opportunities both in the UK and abroad.
