Information Technology Assistant

Information Technology (IT) plays a vital role in today’s digital world, supporting business operations, communication, education, administration and information management. Computers, software applications, networks and digital technologies are widely used across organisations to improve efficiency, streamline daily activities and support effective service delivery.

The Information Technology Assistant Course is designed to equip Learners with essential computer knowledge and practical IT skills required to work confidently with modern computer systems. The programme covers key areas of computer operations, hardware and software management, IT support, office applications, basic networking and digital security.

The course begins with the fundamentals of information technology, introducing Learners to computer systems, hardware components, input and output devices, storage technologies, operating systems and essential computer operations. They develop an understanding of how computer hardware and software interact to perform different tasks.

As the programme progresses, Learners explore practical computer maintenance and IT support techniques. They develop skills in installing and configuring software, managing computer systems, organising digital files, using office productivity applications and identifying common hardware and software problems. They also learn basic troubleshooting procedures to resolve routine technical issues.

The programme further introduces computer networking, internet technologies, email management, information security and fundamental cybersecurity practices. Learners gain an understanding of network connectivity, safe internet usage, data protection and the importance of maintaining secure digital working environments.

Practical exercises, demonstrations and assignments are integrated throughout the course to strengthen technical understanding and build confidence in handling everyday IT responsibilities. Learners develop the ability to perform basic computer maintenance, assist users with common technical problems and support routine information technology operations.

By completing this six-month programme, Learners will have developed foundational knowledge and practical competencies in information technology, computer operations and technical support. The course also provides a foundation for further professional training and entry-level career opportunities in IT support, computer operations, office administration and related technology-based roles.

A 6-month NTB-approved course offered by Inspire Institute of Technologies, with a fee of PKR 35,000. Limited to 20 seats. (NTB Approval No. 1(31)TT&C-NTB/16).

Overview

Certifying Body

NTB

Course Duration

6 Months

Fee

35000/- Pkr

Study Units

12

Learning Mode

Online / Blended

Qualification Structure

Information Technology Assistant Course consisting of 12 mandatory study units.

Mandatory Units

  1. Introduction to Information Technology and Computer Fundamentals
  2. Computer Hardware and Peripheral Devices
  3. Operating Systems and Software Management
  4. Microsoft Office and Productivity Applications
  5. Internet, Email and Digital Communication
  6. Computer Networking Fundamentals
  7. Computer Installation, Maintenance and Troubleshooting
  8. IT Support and Helpdesk Operations
  9. Cybersecurity and Information Protection
  10. Database and Data Management Fundamentals
  11. IT Applications in the Workplace
  12. Practical IT Projects, Assessment and Professional Development

Upon successful completion of the Information Technology Assistant Course, Learners will be able to:

  1. Understand fundamental information technology concepts and the role of IT in modern organisations and workplaces.
  2. Identify computer hardware components, peripheral devices and their functions.
  3. Demonstrate effective use of computer systems, operating systems and common software applications.
  4. Perform basic computer operations, including file creation, storage, organisation and management.
  5. Install, configure and update operating systems and application software.
  6. Use office productivity applications to create documents, spreadsheets and presentations.
  7. Perform basic computer hardware maintenance and routine system care.
  8. Identify common computer problems and apply appropriate troubleshooting techniques.
  9. Understand basic computer networking concepts, network devices and internet connectivity.
  10. Use internet services, web browsers and email applications effectively for professional communication.
  11. Apply fundamental information security and cybersecurity practices to protect computer systems and digital information.
  12. Understand data management, backup procedures and safe information handling practices.
  13. Provide basic technical assistance and support to computer users.
  14. Demonstrate effective communication, problem-solving and organisational skills when handling IT-related tasks.
  15. Apply acquired knowledge and practical skills to perform routine information technology support activities in professional environments.
Entry Requirements

Entry Requirements

  • Applicants should have at least a Matriculation (Secondary School Certificate) or equivalent qualification.
  • A basic understanding of computer operations, file management and using software applications is recommended.
  • No previous shorthand experience is required.
  • Applicants should preferably be at least 16 years of age.

What You Need to Know

The Information Technology Assistant Course is a professional training programme designed to develop essential computer knowledge and practical IT skills, including computer operations, hardware maintenance, software applications, troubleshooting and basic networking.

The course has a duration of 6 months, providing Learners with structured theoretical knowledge and practical IT training.

Learners will develop knowledge and practical skills in:

  • Computer fundamentals and hardware components.
  • Operating systems and software installation.
  • Microsoft Word, Excel and PowerPoint.
  • Computer maintenance and troubleshooting.
  • Internet browsing and email communication.
  • Basic computer networking.
  • Information security and cybersecurity.
  • Digital file and data management.

Applicants should preferably have at least a Matriculation qualification or equivalent. Basic reading, writing and computer learning skills are recommended.

No. Previous IT experience is not mandatory. The programme introduces fundamental concepts and provides practical training to help beginners develop their skills.

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