ICTQual AB Level 3 International Certificate in Facility Management

ICTQual AB Level 3 International Certificate in Facility Management

The ICTQual AB Level 3 International Certificate in Facility Management is an entry-level professional qualification designed for individuals who want to develop foundational knowledge of facility management and workplace operations. It introduces the essential principles of maintaining safe, organised, functional, and efficient working environments across offices, commercial buildings, educational institutions, healthcare facilities, and industrial workplaces. This qualification is suitable for individuals beginning their careers in facility services or seeking to understand how effective facility management supports daily organisational activities.

The ICTQual AB Level 3 International Certificate in Facility Management focuses on the fundamental responsibilities involved in building maintenance, workplace cleanliness, resource management, health and safety, and the coordination of facility services. Learners can develop an understanding of routine maintenance activities, basic operational procedures, workplace hazard awareness, and the importance of maintaining equipment and facilities in suitable working conditions. These foundational competencies are relevant to organisations that require reliable support services, organised workplaces, and efficient use of resources.

The ICTQual AB Level 3 International Certificate in Facility Management is appropriate for beginners, facility support staff, administrative personnel, maintenance assistants, and individuals interested in building operations. It can help learners strengthen communication, organisation, teamwork, problem-solving, and practical workplace management skills. By establishing a foundation in facility management principles, this qualification supports professional development in facilities support, property services, maintenance assistance, and workplace operations across diverse industries and international employment settings.

Overview

Certifying Body

ICTQual AB

Course Duration

30 Credits

Evaluation

Assignment Based

Study Units

6

Learning Mode

Online

Qualification Structure

The ICTQual AB Level 3 International Certificate in Facility Management, qualification consisting of 6 mandatory study units.

Mandatory Units

  1. Principles of Facility Management
  2. Building Maintenance and Asset Management
  3. Health, Safety and Environmental Management in Facilities
  4. Cleaning, Housekeeping and Workplace Services
  5. Facility Operations, Security and Emergency Management
  6. Energy Efficiency, Sustainability and Facility Performance Improvement

Here are the learning outcomes for each study unit:

Unit 1: Principles of Facility Management

Upon completion of this unit, learners will be able to:

  1. Explain the fundamental principles, concepts and scope of facility management in different organisational settings.
  2. Identify the key roles and responsibilities of facility management personnel.
  3. Describe how facility management supports organisational objectives, workplace productivity and operational efficiency.
  4. Identify the essential resources, services and procedures required for effective facility management.
  5. Explain the importance of communication, teamwork and customer service in facility management operations.

Unit 2: Building Maintenance and Asset Management

Upon completion of this unit, learners will be able to:

  1. Explain the basic principles of building maintenance and asset management.
  2. Identify common building components, facility assets and their maintenance requirements.
  3. Differentiate between planned, preventive, reactive and corrective maintenance.
  4. Describe the importance of maintenance schedules, inspections and accurate record-keeping.
  5. Explain how effective asset management helps improve equipment reliability, control costs and extend asset lifespan.

Unit 3: Health, Safety and Environmental Management in Facilities

Upon completion of this unit, learners will be able to:

  1. Explain the importance of health, safety and environmental management in facility operations.
  2. Identify common workplace hazards and describe appropriate risk control measures.
  3. Describe basic procedures for fire safety, emergency evacuation and incident reporting.
  4. Explain the importance of waste management, pollution prevention and the safe handling of hazardous materials.
  5. Identify the responsibilities of facility personnel in maintaining safe workplaces and complying with relevant organisational procedures and applicable legislation.

Unit 4: Cleaning, Housekeeping and Workplace Services

Upon completion of this unit, learners will be able to:

  1. Explain the importance of cleaning, housekeeping and workplace support services in facility management.
  2. Identify appropriate cleaning methods, equipment and materials for different workplace environments.
  3. Describe safe procedures for handling, storing and using cleaning chemicals.
  4. Explain the importance of cleaning schedules, hygiene standards, waste disposal and routine inspections.
  5. Identify ways to monitor workplace service quality and respond to cleaning and housekeeping requirements.

Unit 5: Facility Operations, Security and Emergency Management

Upon completion of this unit, learners will be able to:

  1. Describe the key operational activities involved in managing workplace facilities.
  2. Explain the importance of access control, visitor management and protecting facility assets.
  3. Identify common facility-related emergencies and describe appropriate response procedures.
  4. Explain the importance of emergency preparedness, evacuation arrangements and effective communication.
  5. Describe how incident reporting, operational records and coordination with relevant personnel support facility security and service continuity.

Unit 6: Energy Efficiency, Sustainability and Facility Performance Improvement

Upon completion of this unit, learners will be able to:

  1. Explain the principles of energy efficiency and sustainability in facility management.
  2. Identify practical measures for reducing energy and water consumption in buildings.
  3. Describe sustainable practices for waste reduction, recycling and responsible resource management.
  4. Explain the importance of monitoring energy consumption, operating costs and facility performance indicators.
  5. Identify opportunities to improve facility performance through maintenance planning, resource efficiency and continuous improvement.
Entry Requirements

Entry Requirements

  • Applicants must be at least 21 years old at the time of enrolment
  • A basic secondary education or equivalent qualification is recommended.
  • No previous facility management experience is generally necessary for this entry-level qualification.
  • Basic English reading, writing, and comprehension skills are recommended to understand course materials and assessments.

What You Need to Know

This qualification is suitable for beginners, facility support staff, administrative assistants, maintenance assistants, and individuals interested in building operations and workplace services.

Learners can develop organisational, communication, teamwork, problem-solving, workplace safety awareness, and basic maintenance coordination skills.

Potential entry-level roles include Facilities Assistant, Maintenance Assistant, Facility Support Officer, Workplace Services Assistant, and Building Operations Assistant, depending on experience and employer requirements.

Facility management support staff are employed in offices, hospitals, schools, hotels, shopping centres, factories, commercial buildings, and other organisations that require building and workplace services.

International recognition depends on the awarding body’s status, applicable recognition arrangements, and the requirements of employers or relevant authorities in each country. Applicants should verify the qualification’s status with ICTQual AB or an approved training provider.

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