ProQual Level 3 Diploma in Healthcare and Social Care Support Skills

The ProQual Level 3 Diploma in Healthcare and Social Care Support Skills is a highly respected qualification designed for individuals seeking to advance their career in the health and social care sector. This course equips learners with the essential knowledge, practical skills, and professional competencies required to provide effective support in a wide range of care settings. By focusing on both healthcare practices and social care responsibilities, the diploma ensures learners develop a holistic understanding of patient and client needs.

Throughout the program, students will explore key areas such as safeguarding, communication, person‑centered care, and professional development. The qualification is ideal for those working in hospitals, residential care homes, community services, or support roles, and it provides a solid foundation for progression into higher‑level studies or specialized care pathways.

Recognized across the UK, this diploma not only enhances employability but also demonstrates a commitment to delivering high‑quality care. Whether you are beginning your journey in healthcare or aiming to strengthen your existing skills, the ProQual Level 3 Diploma offers the practical expertise and theoretical insight needed to succeed in this rewarding field.

Overview

Certifying Body

ProQual

Course Duration

6-12 Months

Evaluation

Assignments Based

Study Units

37-Units

Learning Mood

Online

Qualification Structure

The study units below explain what learners will study and the learning outcomes they are expected to achieve.

Understand person centred approaches for care and support
Be able to work in a personcentred way.
Be able to establish consent when providing care or support
Be able to encourage active participation
Be able to support the individual’s right to make choices
Be able to promote individuals’ well-being

Know how to recognise signs of abuse.
Know how to respond to suspected or alleged abuse.
Understand the national and local context of safeguarding and protection from abuse.
Understand ways to reduce the likelihood of abuse.
Know how to recognise and report unsafe practices.

Know the current legislation, guidelines and policies relevant to the administration of medication
Understand own role in assisting in the administration of medication
Understand the requirements and procedures for assisting in the administration of medication
Understand the requirements and procedures for ensuring patient safety
Be able to prepare for the administration of medication
Be able to assist in the administration of medication
Be able to contribute to the management of medications and administration records

Know about safety measures specific to undertaking personal hygiene for individuals
Know the anatomy and physiology of the skin, nose, mouth, eyes and ears.
Be able to prepare to undertake personal hygiene activities for individuals
Be able to undertake personal hygiene activities for individuals
Be able to record and report the outcome of the activity

Know current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders to develop their communication skills
Know the factors affecting individual’s ability to communicate
Understand how therapeutic programmes and activities are used to support and enhance communication
Be able to prepare to support individuals with speech and language disorders during agreed therapeutic activities
Be able to support the implementation of agreed therapeutic programmes and activities to help individuals with speech and language disorders to develop their communication skills

Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with policies, protocols and good practice
Know how medical devices are used for surgical interventions
Be able to work with medical devices and equipment for clinical procedures in accordance with requirements

Understand national and local policy and protocol relating to minimising the risk of spreading infection
Know how to transport and store waste containers in line with national and local policy and protocol
Be able to handle and transport waste containers safely
Be able to store healthcare waste in line with local policy and protocol
Be able to minimise the risk of infection after transporting and storing healthcare waste

be able to confirm the identity of the individua
be able to identify whether the individual is taking other medication
be able to issue prescribed items
be able to operate within the limitations of the job role at all times
be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards

Prepare the environment, equipment, ingredients and self, prior to assembly or manufacture of medicinal products
Assist with the preparation and processing medicinal products
Complete the assembly and manufacturing process of medicinal products
Operate within the limitations of the job role
Comply with standard operating procedures, health and safety and environmental monitoring policies

Follow health and safety procedures in the work place
Assist in the preparation of the work area
Assist in the preparation and completion of the documentation and labels for the product
Select and prepare raw materials for the preparation of the product
Work within the limitations of the job role

Understand health care procedures likely to be undertaken by individuals
Be able to support individuals to prepare to carry out their own health care procedures
Be able to support individuals to carry out health care procedures
Be able to monitor health care procedures undertaken by individuals

Understand the benefits of therapy sessions
Be able to prepare for therapy sessions
Be able to provide support in therapy sessions
Be able to observe and record therapy sessions
Be able to contribute to the review of therapy sessions

Understand the procedures for discharging individuals to a carer
Be able to prepare individuals for discharge
Be able to contribute to the discharge of individuals to carers

LO1: Understand the role of the paediatric first aider
LO2: Be able to assess an emergency situation and act safely and effectively
LO3: Be able to provide first aid for an infant and a child who is unresponsive and breathing normally
LO4: Be able to provide first aid for an infant and a child who is unresponsive and not breathing normally
LO5: Be able to provide first aid for an infant and a child who has a foreign body airway obstruction
LO6: Be able to provide first aid to an infant and a child who is wounded and bleeding
LO7: Know how to provide first aid to an infant and a child who is suffering from shock

Understand why communication is important in the work setting
Be able to meet the communication and language needs, wishes and preferences of individuals
Be able to reduce barriers to communication
Be able to apply principles and practices relating to confidentiality at work

Be able to work with individuals to identify their needs and preferences in relation to personal care
Be able to provide support for personal care safely
Be able to support individuals to use the toilet
Be able to support individuals to maintain personal hygiene
Be able to support individuals to manage their personal appearance
Be able to monitor and report on support for personal care

Understand the importance of following health and safety requirements when using medical devices in the perioperative environment
Be able to check and handle medical devices in the perioperative environment, according to health and safety procedures
Be able to check the integrity of instrument trays
Be able to dispose of used items and equipment safely

Understand the causes of infection
Understand the transmission of infection

Prepare, monitor and maintain suitable working environments
Complete documentation accurately
Prepare starting materials for the preparation of aseptic products
Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
Operate within the limitations of the job role

Understand the implications of duty of care
Understand support available for addressing dilemmas that may arise about duty of care
Know how to respond to complaints

Understand the importance of mobility
Be able to prepare for mobility activities
Be able to support individuals to keep mobile
Be able to observe, record and report on activities to support mobility

Understand techniques and resources involved in planning presentations
Be able to assist others to plan presentations

be able to accurately order stock
be able to process orders
be able to complete the ordering process
Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
Operate within the limitations of the job role

Understand what dementia is
Understand key features of the theoretical models of dementia
Know the most common types of dementia and their causes
Understand factors relating to an individual’s experience of dementia

Understand factors that affect the management of continence
Be able to support individuals to manage their own continence
Be able to support the use of equipment to manage continence
Be able to support continence safely
Be able to monitor and report on support for managing continence

Understand anatomy and physiology in relation to moving and positioning individuals
Understand legislation and agreed ways of working when moving and positioning individuals
Be able to minimise risk before moving and positioning individuals
Be able to prepare individuals before moving and positioning
Be able to move and position an individual
Know when to seek advice from and/or involve others when moving and positioning an individual

Understand the need for secure handling of information in health and social care settings
Know how to access support for handling information
Be able to handle information in accordance with agreed ways of working

Understand working relationships in health and social care.
Be able to work in ways that are agreed with the employer.
Be able to work in partnership with others.

Understand the processes involved in obtaining and testing specimens from individuals.
Be able to prepare to obtain specimens from individuals.
Be able to obtain specimens from individuals.
Be able to test specimens.
Be able to report on the outcomes on the test of specimens.
Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens.

Know about current legislation, national guidelines, policies, protocols and good practice which inform planning and evaluating learning activities
Understand adult learning styles
Understand roles and responsibilities in planning, implementing and evaluating learning activities
Be able to assist in planning learning activities
Be able to evaluate learning activities

Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities
Be able to assist the practitioner in carrying out health care activities

Understand the guidelines to be followed in relation to infection prevention and control
Know how to remove linen for collection and disposal whilst minimising the risk of infection
Be able to prepare to remove used linen in a way that minimises the risk of spreading infection
Be able to remove used linen while reducing the risk of infection
Be able to minimise the risk of infection after removing used linen

Understand discharge and post discharge information needs of individuals
Be able to inform individuals of discharge arrangements

Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities
Understand the nature and characteristics of learning disability
Understand the historical context of learning disability
Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families
Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers
Know how to promote communication with individuals with learning disabilities

Understand legislation, local policy and protocol in relation to dressing for work in a health care setting
Be able to select and use personal protective equipment (PPE) in a health care setting

Know the procedures for monitoring and maintaining the environment and resources
Be able to operate equipment
Be able to monitor and maintain the environment and resources
Be able to clean resources in own work area

Understand how to follow safe procedures when preparing and dressing for scrubbed clinical roles
Know how to work within own sphere of competence
Understand how to dress for scrubbed clinical roles
Be able to work within scrubbed clinical roles

Inspire Institute of Technologies is Approved Satellite Centre of ProQual

Entry Requirements

Applicants must be 18 years of age or above at the time of enrolment.
A minimum of secondary school education or an equivalent qualification is required.
Learners should be currently working or have access to a suitable healthcare or social care setting, such as hospitals, care homes, clinics, or community care environments
Learners must have a reasonable level of English language proficiency to understand course materials, participate in discussions, and complete written assessments.

What You Need to Know

This qualification is ideal for individuals working in healthcare or social care settings who want to enhance their professional skills. It suits support workers, care assistants, and those seeking career progression in hospitals, residential care homes, or community services.

The ProQual Level 3 Diploma provides recognized training that strengthens your knowledge of patient care, safeguarding, and communication. It helps you stand out in a competitive job market and demonstrates your commitment to delivering high‑quality care.

Nationally recognized diploma in the UK
Builds practical and theoretical expertise in healthcare and social care
Enhances employability and career prospects
Provides a foundation for advanced study or specialized care roles

Graduates can pursue roles such as healthcare support worker, social care assistant, residential care worker, or community support officer. The qualification opens doors to both public and private sector opportunities.

Learners can advance to higher‑level diplomas, specialized healthcare training, or management roles within care services. It also supports progression into nursing or allied health pathways.

Yes, the ProQual Level 3 Diploma is widely respected and recognized across the UK and internationally, making it valuable for those seeking global career opportunities in healthcare and social care.